Power Outages and Restoration

Power Outages and Restoration

Power Outages 

Check your fuses or circuit breakers.
Check to see if your neighbor's power is off.
Call Tri-County EMC at anytime, day or night, weekends, holidays or after hours to report an outage.  919-735-2611 or 1-800-548-4869.  High call volumes become evident during a major outage causing callers to receive a busy signal or a message from the telephone system stating the call cannot be completed.  Please be assured during a major event we are aware of the outage and are working diligently and safely to restore your electric service. 

You may also email at: customerservice@tcemc.com.  



How Power Is Restored

Restoring power after a major storm is a big job that involves much more than simply throwing a switch or removing a tree from a line. Our top priority is to restore power safely to the greatest number of members in the shortest time possible. The major cause of outages is damage caused by fallen trees. That's why we have an ongoing right-of-way maintenance program and count on your support when tree trimming crews are in the area.

Step 1. Transmission towers and lines supply power to one or more transmission substations. These lines seldom fail, but they can be damaged by a hurricane or tornado. Tens of thousands of people could be served by one high-voltage transmission line, so these lines get attention first.

Step 2. Tri-County EMC has 14 distribution substations, each serving hundreds or thousands of customers. When a major outage occurs, these distribution substations are checked first by local personnel. A problem here could be caused by failure in the transmission system supplying the substation. If the problem can be corrected at the substation level, power may be restored to a large number of people.

Step 3. Main distribution supply lines are checked next if the problem cannot be isolated at the substation. These supply lines carry electricity away from the substation to a group of consumers, such as an individual community or housing development. When power is restored at this stage, all consumers served by this supply line could see the lights come on, as long as there is no problem farther down the line.

Step 4. The final supply lines, called tap lines, carry power to the utility poles or underground transformers outside houses or other buildings. Line crews fix the remaining outages based on restoring service to the greatest number of members.

Step 5. Sometimes damage will occur on the service line between your house and the transformer on the nearby pole. This can explain why you have no power when your neighbor does. Tri-County needs to know if you have an outage here so a service crew can repair it.

Step 6. Members (not the co-op) are responsible for damage to the service installation on the building. Call a licensed electrician to make repairs then call the cooperative so power can be restored.